We're commited to supporting your operations
To that end, we design our products to meet the long mission times you demand and we provide technical support, repair, replacement and compatible spare parts for our products for as long as we can. Additionally, it is our express intention to inform you as soon as possible when products begin to near the end of their production cycle because of parts obsolescence and/or manufacturing difficulties.
The following tables have been developed to help describe the product lifecycle for our current products, products that are getting longer of tooth, as well as all the legacy products we could think of.
As always, if you have any questions regarding our product lifecycle policies or pretty much anything else having to do with turbine control, feel free to contact us.
|Definition||Sales & Manufacturing Stage||Guaranteed Support Phase||Limited Support Phase||End of Life|
|Sales||Actively Sold||Available for sale mainly for system expansions. Not actively sold||Product sold for spares only||Last time buy & materials management options for spares to guarantee end-of-use system availability|
|Enhancements||Periodic Functional Enhancements||No enhancements, major anomalies fixed only||Minor manufacturing fixes only||If there are no active Healthcare programs, then the product is discontinued|
|Notifications||6 months notifications of Mature status to sales channels||6 months notification of Limited status for last time buy to customer base|
|Licensing||Active Software Support Licensing|
|Product||Description||Next Review||Update Product|
|TSx||Programmable Platform for Engineered Projects||2020||--|
|310SV||Single-Valve Steam Turbine Control||2020||--|
|TS300||Digital Turbine Governor||2020||--|
|TetraSentry||Hydraulic Trip System||2020||--|
|TurboSafe||Electronic Overspeed Protection||2020||--|
|DSC100||Digital Servo Controller||2020||--|
|LVDT Position Indicators||Position Indicators||2020||--|
|Magnet Pickups & Gear Units||Speed Pickups and Gears||2020||--|